Negative review is posted
Step 1
Dispute Chat
Turn negative reviews into second chances
Resolve issues privately. Rebuild relationships. Strengthen your reputation.
Dispute Chat gives you the chance to connect with unhappy customers in a private space, fix the problem, and when possible, turn a negative review into a positive one. The entire review history stays public, showing future buyers that your business listens, acts, and cares.
A direct line to a dissatisfied customer
Resolve negative reviews privately, quickly and respectfully.
When someone leaves a negative review, Dispute chat opens a private communication channel between you and the reviewer. You can clarify misunderstandings, offer a solution and turn a bad experience into a good one. Without going back and forth in public.
This isn’t about deleting feedback. It’s about engaging constructively and showing that you care.
Simple steps, real impact
Here’s how you go from a bad review to a better outcome.
Your start a private conversation through Dispute chat
Step 2
You and the customer work through the issue
Step 3
If you’re happy, they can update their review
Step 4
Both versions, original and updated, stay visible on your Tickiwi profile
Step 5
This process keeps everything transparent and it shows that your business takes feedback seriously.
Show customers you listen and care
Every business makes mistakes. What matters is how you handle them.
Responding well to criticism builds more trust than never receiving it.
Dispute Chat gives you a chance to demonstrate accountability, provide great customer service, and recover relationships that might otherwise be lost.
Even when a review stays negative, your thoughtful reply sends a strong message to future buyers: You’re active, honest, and ready to improve.
Transparency that strengthens your brand
Every edit stays visible, so users can see the full story
When a review is updated after a resolution, Tickiwi keeps both the original and modified versions on your profile. Why? Because this level of transparency builds real credibility.
It tells customers:
- You care enough to reach out
- You’re confident enough to be open
- You value fairness and growth
There’s no behind-the-scenes editing. You’re not hiding mistakes. Instead, you show authentic reactions that reflect a real business doing its best.
Read to take control of reputation?
Start responding smarter, faster and more personally. All straight from your dashboard.