Review of Rabadan tickets

"It was long and frustrating."

I understand the usefulness of the queue to purchase tickets. But once I have purchased them, why am I put back in the queue to download them? And if I create an account with the same email, why is my order not shown on the account? In addition, I also happened to be put in the queue to access my account page, which is ridiculous. The thing should only exist for purchasing.