Roborock
"Excellent customer service and high quality product"
After a couple of months of use, I have encountered a problem with my Roborock robot. I will preface this by saying that I am a very satisfied customer of the product.
I contacted customer service by email and was impressed by their helpfulness: they provided detailed information and suggested several solutions to solve the problem. After several attempts, I was able to solve it: it was simply a clog in the water recovery pipe.
I am extremely satisfied with the quality of customer service and their customer care.
Date of experience: February 3, 2025
About Roborock
At Roborock, we’re passionate about making home cleaning effortless. Since day one, our mission has been to create smart, high-performance cleaning solutions that fit seamlessly into your life. From powerful robotic vacuums to versatile cordless cleaners, every product we design is built to deliver efficiency, intelligence, and convenience.
We believe that cleaning should be something you set and forget—so our advanced navigation, precision mapping, and strong suction technology work together to keep your home spotless with minimal effort from you. Whether you need a quick cleanup or a deep clean, Roborock is here to help.
Address
101 Eisenhower Pkwy Ste 300
NJ 07068 Roseland
United States
Website
roborock.com
Email
support-us@roborock.com
Telephone
+1 8559604321